Nissan Dealer Serving Alameda - Golden State Nissan

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Reviews

from our CUSTOMERS near Alameda!

Everything was fine. Full attention given, all questions answered. Appreciate the concern shown to me.
During my recent visit at Golden State Nissan I was provided excellent customer service by Service Advisor Mr Sunny Yu. Mr. Yu was very professional, courteous, knowledgeable and had a good attitude.
After taking my car to a mechanic, he recommended to take it to an authorized Nissan service center, I always thought they would try to sell me services I don’t need, but they were very honest and focused on what I needed.
Meezan Shakh took really good care of us. As well as the remainder of the team. Keep up the great work guys.
This is my 5th time purchasing a vehicle in my lifetime. This was by far the most personable, easiest and fastest experience I had at a dealership.
Friendly & good service by Sunny Yu and colleagues.
I bought 2 Nissan Versa 6-7 years ago from this dealership. Now, its time for me to upgrade my regular car to my first SUV. The sales agent, Sam was amazing. He never gave up until we met our demands. He has a lot of patience and that’s one of the reason why I still prefer to buy a Nissan brand.
This dealer was exelent.The customer service was beyond Amazing,they really helped me out and made the effort to help me get my dauther car she realy need.They went above and beyond the customer service I was expecting.I definitely recommend this dealer.Juan and Roberto were amazing.
Everyone at Nissan of Serramonte was friendly and professional. When I arrived, the car I was interested in was waiting. I took it for a test drive and loved it. They gave me a great price, my loan was approved, signed the paper work and was out in a few hours with my fabulous car.
When we arrived, he contued to be pleasant & knowledgeable. He introduced us to Deano, who proved to be quite helpful, finding us a second option with a different interior color. Delano also tried to get us a lower interest rate.
The best possible new vehicle delivery I have ever experienced. Claudio did not miss anything, making my experience quite pleasant. Thank you, Claudio, I appreciated your attention to detail.
My car service was done and delivered in few hours. Service was excellent. Delante did a great job to resolve all my concerns. 5 stars
During my recent visit at Golden State Nissan I was provided excellent customer service by Service Advisor Mr Sunny Yu. Mr. Yu was very professional, courteous, knowledgeable and had a good attitude.
It was a very comfortable setting. They greeted me with smiles at the door and gave me 10 out of 10 customer service! One thing I noticed is that it was very warm and friendly and I love a comfortable atmosphere! They offered me water, let me know all the great dreams and services they had to offer and were a big help from beginning to end! This was the best service I’ve ever received at a dealership in a long time. Definitely recommending to friends and family.
Wonderful experience with Sunny per usual. He’s always so friendly, helpful, and informative.
Wonderful customer service all around. I really appreciate the help I received from Marcus, as well as the other two in front ( didn't get their names, sorry). This is the second time I had Marcus and he goes above and beyond. I was also out of there in a timely matter. Would highly recommend!!
It was a pleasure having Marcus assist me with service for my vehicle. He’s polite and knowledgeable. He kept me informed about every detail and even came in on his day off to make sure everything went smooth. Will definitely come back
A very friendly and welcoming staff, it was the very best experience I've ever had in a car dealership. All my questions were answered and the interactions with the sales and finance personnel were personable and it gave me a relaxing feel and me and my daughter enjoyed the entire process and I want to say thanks to all of the staff at Golden State Nissan and I truly love my car.
Nonetheless John was very patient, and understanding to us, and made sure to answer all our questions accordingly. If you ever are interested I highly recommend Seeing John from Sales. We also had a great experience in the financing department too. Will definitely recommend this place to buy a car.
Max was my salesperson and Daniel helped me with financing. Both are wonderful, I really enjoyed working with Max in the purchase process. It was easy to understand the car model that fits my needs, and easier to complete the purchase process.
Quick service, professional advisor. Took time to explain the results at the end. He accommodated a price that another advisor mentioned to me. Very polite. Very Clean and safe environment
I went for a oil change initially. They inspected my vehicle and found that I needed to have the rear brakes replace because they were badly worn. The customer service rep took time to explain this to me. He also indicated that the front brakes were still good. I appreciated that he took the time.
Thanks for changing my 07 Nissan versa hatchback Brake fluid yesterday 😊
Marcus was a great help. He immediately came to my assistance the moment I parked my car, making my Nissan experience quick and smooth. He also wasted no time by asking what I need repaired, what is recommended, and what should be repaired that day. I was able to get my car back within 3 hours; definitely asking Marcus for help again!
Meezan Shakh took really good care of us. As well as the remainder of the team. Keep up the great work guys.
Quick service, professional advisor. Took time to explain the results at the end. He accommodated a price that another advisor mentioned to me. Very polite. Very Clean and safe environment
Thanks for changing my 07 Nissan versa hatchback Brake fluid yesterday
Max was my salesperson and Daniel helped me with financing. Both are wonderful, I really enjoyed working with Max in the purchase process. It was easy to understand the car model that fits my needs, and easier to complete the purchase process.
Needless to say I have found my go to dealer with Goldman Gate Nissan. Check them out guys I am sure that you will leave with a not only a great car but an awesome experience.
I went for a oil change initially. They inspected my vehicle and found that I needed to have the rear brakes replace because they were badly worn. The customer service rep took time to explain this to me. He also indicated that the front brakes were still good. I appreciated that he took the time.
a month ago Wonderful customer service all around. I really appreciate the help I received from Marcus, as well as the other two in front ( didn't get their names, sorry). This is the second time I had Marcus and he goes above and beyond. I was also out of there in a timely matter. Would highly recommend!!
It was a pleasure having Marcus assist me with service for my vehicle. He’s polite and knowledgeable. He kept me informed about every detail and even came in on his day off to make sure everything went smooth. Will definitely come back
Nonetheless John was very patient, and understanding to us, and made sure to answer all our questions accordingly. If you ever are interested I highly recommend Seeing John from Sales. We also had a great experience in the financing department too. Will definitely recommend this place to buy a car.
A very friendly and welcoming staff, it was the very best experience I've ever had in a car dealership. All my questions were answered and the interactions with the sales and finance personnel were personable and it gave me a relaxing feel and me and my daughter enjoyed the entire process and I want to say thanks to all of the staff at Golden State Nissan and I truly love my car. G Bell
Thanks for changing my 07 Nissan versa hatchback Brake fluid yesterday 😊
Needless to say I have found my go to dealer with Goldman Gate Nissan. Check them out guys I am sure that you will leave with a not only a great car but an awesome experience.
Marcus helped me from answering my phone call day before to finish today. He gave me heads up many times so I knew what was going on the whole time. Marcus is a good worker
From manager to sales representative to the insurance personal they were great helpful and friendly and professional. Did a through job.
Wonderful customer service all around. I really appreciate the help I received from Marcus, as well as the other two in front ( didn't get their names, sorry). This is the second time I had Marcus and he goes above and beyond. I was also out of there in a timely matter. Would highly recommend!!
If you ever are interested I highly recommend Seeing John from Sales. We also had a great experience in the financing department too. Will definitely recommend this place to buy a car.
2020 is over and I was in search of something to bring me joy. I was Just beginning my shopping for new cars I did my research and sent an inquiry about the 2020 Nissan Rouge Sport. I was pleasantly surprise at how responsive John was. After an early morning chat and expressing my desires in a new car, John said come on in this morning and we will get you in your Nissan Rouge.
It was a pleasure having Marcus assist me with service for my vehicle. He’s polite and knowledgeable. He kept me informed about every detail and even came in on his day off to make sure everything went smooth. Will definitely come back
Salesperson was great, Whole team did a wonderful job in making the deal happen. I really want to give a special thanks to Matt that did the financing. He is your superstar. Worked my deal and then some. I will recommend your dealership base on that alone.
From manager to sales representative to the insurance personal they were great helpful and friendly and professional. Did a through job.
John is the BEST!!! This was my first ever car purchase and I am beyond pleased with the entire experience. John was very knowledgeable, very helpful, and very personable throughout the entire process. I am thrilled with my Nissan Kicks and I will absolutely recommend John and Golden State Nissan to my friends and family! The entire team is 10/10. Thank you all for your help and for making this the best car buying experience I could have asked for!
It was a very comfortable setting. They greeted me with smiles at the door and gave me 10 out of 10 customer service! One thing I noticed is that it was very warm and friendly and I love a comfortable atmosphere! They offered me water, let me know all the great dreams and services they had to offer and were a big help from beginning to end! This was the best service I’ve ever received at a dealership in a long time. Definitely recommending to friends and family.
Needless to say I have found my go to dealer with Goldman Gate Nissan. Check them out guys I am sure that you will leave with a not only a great car but an awesome experience.
Nonetheless John was very patient, and understanding to us, and made sure to answer all our questions accordingly. If you ever are interested I highly recommend Seeing John from Sales. We also had a great experience in the financing department too. Will definitely recommend this place to buy a car.
This is my 5th time purchasing a vehicle in my lifetime. This was by far the most personable, easiest and fastest experience I had at a dealership. I could not be happier with my purchase. I am in love with my 2020 Nissan Rouge Sport, the perfect crossover vehicle. Thank you to John and the team at Golden State Nissan, you all are definitely my go to dealer. Rest assure that I will be telling all my family and friend's.
From manager to sales representative to the insurance personal they were great helpful and friendly and professional. Did a through job.
I do love the protection package that Matt was able to set me up with and terms that were reasonable. I hope to be able to trade it in sometime soon for an upgrade.
It was a very comfortable setting. They greeted me with smiles at the door and gave me 10 out of 10 customer service! One thing I noticed is that it was very warm and friendly and I love a comfortable atmosphere! They offered me water, let me know all the great dreams and services they had to offer and were a big help from beginning to end! This was the best service I’ve ever received at a dealership in a long time. Definitely recommending to friends and family.
John is the BEST!!! This was my first ever car purchase and I am beyond pleased with the entire experience. John was very knowledgeable, very helpful, and very personable throughout the entire process. I am thrilled with my Nissan Kicks and I will absolutely recommend John and Golden State Nissan to my friends and family! The entire team is 10/10. Thank you all for your help and for making this the best car buying experience I could have asked for!
Needless to say I have found my go to dealer with Goldman Gate Nissan. Check them out guys I am sure that you will leave with a not only a great car but an awesome experience.
Fast friendly service. My car always performs better after servicing and it’s cleaner inside and out!!! Thanks Golden State Nissan!
I went to get an oil change for the 1st time on my car. They changed the oil, rotated my tires, detailed the car while I stayed inside looking at the news and snacking. Good place.
It was a very comfortable setting. They greeted me with smiles at the door and gave me 10 out of 10 customer service! One thing I noticed is that it was very warm and friendly and I love a comfortable atmosphere! They offered me water, let me know all the great dreams and services they had to offer and were a big help from beginning to end! This was the best service I’ve ever received at a dealership in a long time. Definitely recommending to friends and family.
Salesperson was great, Whole team did a wonderful job in making the deal happen. I really want to give a special thanks to Matt that did the financing. He is your superstar. Worked my deal and then some. I will recommend your dealership base on that alone.
From manager to sales representative to the insurance personal they were great helpful and friendly and professional. Did a through job.
John is the BEST!!! This was my first ever car purchase and I am beyond pleased with the entire experience. John was very knowledgeable, very helpful, and very personable throughout the entire process. I am thrilled with my Nissan Kicks and I will absolutely recommend John and Golden State Nissan to my friends and family! The entire team is 10/10. Thank you all for your help and for making this the best car buying experience I could have asked for!
The gentleman who help me was amazing i think his name is Sunny Yu was Very efficient polite answer all my questions was an easy great experience, he give a great customer service!!!
I have a wonderful experience on buying my new 2020 Nissan Kicks. Mayenci did a very good job on assisting me. She made sure that I will be so happy and more than contented. I highly recommend her an the rest of the team.
Matt the financial guy is great, this place cares for there customer. Great place for first time car buyer's. Thank you for the service.
I love that coffee and Aaron is a great man and so is Alex all the guys are I love my new car all is good in my end thank you guys Johnny B loves you all you guys
From manager to sales representative to the insurance personal they were great helpful and friendly and professional. Did a through job.
It was a very comfortable setting. They greeted me with smiles at the door and gave me 10 out of 10 customer service!
It exceeded my expectations. Got a complimentary filter due to fires, oil change, tire rotation. They also did a multipoint inspection and car wash. I also liked the waiting room and complimentary latte. It was a pleasant experience and my car looks brand new!
I was very pleased with the level of service from the initial person I encountered Tiffany, to Greg with showing me two cars which were recommended by Aaron that let me to being introduced to Albert for financing! This was professionalism at it’s BEST!!!
Professional All-Around. Talk to Quincy , he's a fantastic sales rep... he can you guide to what YOU NEED and is not selling up. I was looking for a Rouge but he took the time to understand what I was looking for and I ended up getting a KICKS , and I love it. Perfect. Glad he was there to guide me
Came in for maintenance and was greeted by very friendly staff. Got in and out within the estimated time. Sunny helped me and he was awesome. They also have a cool coffee machine!
I have a wonderful experience on buying my new 2020 Nissan Kicks. Mayenci did a very good job on assisting me. She made sure that I will be so happy and more than contented. I highly recommend her an the rest of the team.
I just wanted to take a moment to share my recent experience at Golden State Nissan. As you can see I gave 5 stars ⭐️.
The Japanese guy (sorry i forgot his name) and Sunny made my experience wonderful. They are very helpful as well as everybody in the Service Department. I am a loyal Nissan customer and coming to Golden State Nissan affirms not just the quality of tye vehicles Nissan offer but also the great people that works there...Thank you so much! Keep up the good work!
I purchased a brand new 2020 Nissan Versa, the sales Rep Mayenci in particular was a pleasure to work with. They were very courteous, patient, and remained in communication with us about our options for almost a week. At one point we had a better offer at another Nissan dealer and Golden State Nissan was willing to negotiate with us and even beat the counter offer. We were very excited to come off the lot with a brand new car, color, and interior that we wanted!Very glad that we chose to do business here and at least for us, was a very positive experience overall.
Previously, that Nissan dealer's service department had a bad reputation, didn't treat customers as if they cared much for them or their cars. I was advised by another Rogue Sport owner not to go there and to go to Burlingame instead. But I went and am glad I did. (I texted him to let him know of my great experience and the new ownership). Everybody was pleasant and professional and seemed to like their jobs. It always shines through when they don't!
Took my car in for a recall regarding the ABS. Since the process was going to take 4 hours they offered to call a Lyft to take me to the mall so as not to feel stuck at the dealership. I really appreciated the offer. The staff was courteous and professional, the waiting area was very clean and allowed for social distancing. Everyone wore a mask. Free coffee was available and a Netflix movie was playing on the tv. I had brought a personal device to use while I waited. I was very comfortable.
Professional All-Around. Talk to Quincy , he's a fantastic sales rep... he can you guide to what YOU NEED and is not selling up. I was looking for a Rouge but he took the time to understand what I was looking for and I ended up getting a KICKS , and I love it. Perfect. Glad he was there to guide me.
It exceeded my expectations. Got a complimentary filter due to fires, oil change, tire rotation. They also did a multipoint inspection and car wash. I also liked the waiting room and complimentary latte. It was a pleasant experience and my car looks brand new!
The employees at this location were very customer friendly. They attended to every issue that I needed for my car to perform at a high level. Everyone there from the customer service rep. to the mechanics performed there job exceptionally.
Excellent customer service. Staff was extremely friendly and accommodated my time restrictions surrounding getting my vehicle services completed quickly. Very safe distancing amongst staff and visitors. Clean and safe.
Businesses are represented by individuals, and occasionally certain individuals behave in the manner that harms the company's reputation. I am satisfied the actions/behavior of this one individual is no indicative of the company's culture and customer service philosophy. I would therefore not hesitate to recommend Golden Gate Nissan as a reputable dealership that will make the necessary effort to support customer needs.
It was a great experience Gustavo give us all the information we need it and he took the time to show us all we need it to know about our new vehicle. Everybody was very friendly and made me and my family feel really comfortable with our purchase.. they really are a great staff
I was provided with solid help during the entire purchasing experience, and was given a vehicle that fits my needs and those of my family.
The Japanese guy (sorry i forgot his name) and Sunny made my experience wonderful. They are very helpful as well as everybody in the Service Department. I am a loyal Nissan customer and coming to Golden State Nissan affirms not just the quality of tye vehicles Nissan offer but also the great people that works there...Thank you so much! Keep up the good work!
Had my first dealership appointment with Claudio on Tuesday 5/5/20. Very professional intake with excellent communications concerning time, customers conveniences, movies, and maintenance repairs updates. He and his co-workers were very amicable. Extremely difficult to find professional workers like this with the health issues we are all experiencing. Thank you Golden State Nissan.
The employees at this location were very customer friendly. They attended to every issue that I needed for my car to perform at a high level. Everyone there from the customer service rep. to the mechanics performed there job exceptionally.
Excellent customer service. Staff was extremely friendly and accommodated my time restrictions surrounding getting my vehicle services completed quickly. Very safe distancing amongst staff and visitors. Clean and safe.
The issue I had with the sales agent not wearing a face covering inside the Nissan Dealership, was resolved in the following manner: I received an apology email from the ownership, and a direct call from the manager who expressed contrition over the incident and agent's unfortunate behavior. He also provided details of the specific actions taken to remedy the problem. I was impressed with his sincerity regarding the importance of handing the incident justly. Businesses are represented by individuals, and occasionally certain individuals behave in the manner that harms the company's reputation. I am satisfied the actions/behavior of this one individual is no indicative of the company's culture and customer service philosophy. I would therefore not hesitate to recommend Golden Gate Nissan as a reputable dealership that will make the necessary effort to support customer needs.
It was a great experience Gustavo give us all the information we need it and he took the time to show us all we need it to know about our new vehicle. Everybody was very friendly and made me and my family feel really comfortable with our purchase.. they really are a great staff
The Japanese guy (sorry i forgot his name) and Sunny made my experience wonderful. They are very helpful as well as everybody in the Service Department. I am a loyal Nissan customer and coming to Golden State Nissan affirms not just the quality of tye vehicles Nissan offer but also the great people that works there...Thank you so much! Keep up the good work!
Service advisor Claudio was very helpful. He was able to secure an approval from my service warranty holder. Great job!
The discount on the email was acknowledged at the end of my oil change, during the payment preprocessed and a coolant change was performed. Additionally, they’ve washed my car and completed a check list of car maintenance...
The issue I had with the sales agent not wearing a face covering inside the Nissan Dealership, was resolved in the following manner: I received an apology email from the ownership, and a direct call from the manager who expressed contrition over the incident and agent's unfortunate behavior. He also provided details of the specific actions taken to remedy the problem. I was impressed with his sincerity regarding the importance of handing the incident justly. Businesses are represented by individuals, and occasionally certain individuals behave in the manner that harms the company's reputation. I am satisfied the actions/behavior of this one individual is no indicative of the company's culture and customer service philosophy. I would therefore not hesitate to recommend Golden Gate Nissan as a reputable dealership that will make the necessary effort to support customer needs.
The issue I had with the sales agent not wearing a face covering inside the Nissan Dealership, was resolved in the following manner: I received an apology email from the ownership, and a direct call from the manager who expressed contrition over the incident and agent's unfortunate behavior. He also provided details of the specific actions taken to remedy the problem. I was impressed with his sincerity regarding the importance of handing the incident justly. Businesses are represented by individuals, and occasionally certain individuals behave in the manner that harms the company's reputation. I am satisfied the actions/behavior of this one individual is no indicative of the company's culture and customer service philosophy. I would therefore not hesitate to recommend Golden Gate Nissan as a reputable dealership that will make the necessary effort to support customer needs.
It was a great experience Gustavo give us all the information we need it and he took the time to show us all we need it to know about our new vehicle. Everybody was very friendly and made me and my family feel really comfortable with our purchase.. they really are a great staff
UPDATE: kudos to Wise Auto Group management for rectifying this issue and delivering what I was promised. They worked to resolve this issue and uphold the terms under which I purchased my vehicle. Once I reached the right person, he worked quickly to resolve the issue. The service department, which installed the new wires, was wonderful. All staff I spoke with to get this issue resolved were courteous and demonstrated a strong commitment to customer service.
Excellent customer services. Vehicle return to me sooner than I expected. Keep up the good work. BTW, Thanks for working. Stay safe.
I got referral to purchase my car at Golden State Nissan. I am glad that I went because my car buying experience was great, staff was friendly. Aaron, Mayenci, and Albert helped me out got me the car I wanted. I recommend coming to this dealership for car buying and service needs.
The employees at this location were very customer friendly. They attended to every issue that I needed for my car to perform at a high level. Everyone there from the customer service rep. to the mechanics performed there job exceptionally.
Excellent customer service. Staff was extremely friendly and accommodated my time restrictions surrounding getting my vehicle services completed quickly. Very safe distancing amongst staff and visitors. Clean and safe.
UPDATE: kudos to Wise Auto Group management for rectifying this issue and delivering what I was promised. They worked to resolve this issue and uphold the terms under which I purchased my vehicle. Once I reached the right person, he worked quickly to resolve the issue. The service department, which installed the new wires, was wonderful. All staff I spoke with to get this issue resolved were courteous and demonstrated a strong commitment to customer service.
It was a great experience Gustavo give us all the information we need it and he took the time to show us all we need it to know about our new vehicle. Everybody was very friendly and made me and my family feel really comfortable with our purchase.. they really are a great staff
The people here were very friendly and knowledgable. Gabe was very friendly and helpful throughout the buying process. He was willing to answer any questions we had and was willing to work on finding a good deal. Will definitely be returning in the future!
They have a very friendly and knowledgeable staff that treats you like family.
Gabe, Heather and the parts guy who brought out the 'Tall Boy" seat to seal the deal! We have been all over the United States and there is one other dealership (Duluth) that treated us this great! Thanks for a great experience....and let's celebrate with a Busch Latte`!
Great deal and great people. They made me feel like family. My first experience with a dealership wasn’t good. These guys completely changed my mind. I worked with Jennie. i couldn’t ask for better service
This is everything and then some for the Harley owners. Bought all our bikes here and the maintenance team is awesome. Highly recommended!!
Professionalism and customer service are second to none. Very knowledgeable and helpful staff. All around - a great experience!
Everyone in this dealership is awesome.
Everything was perfect , but this time I don’t get my car wash because covid-19 that’s sucks
Kudos to Nissan for Excellent service. Keep up the good work
Great Car Dealership. Nissan and now Infiniti next door! Awesome!
Vlad was very nice and answered all my questions, had a lot of energy and seemed to b a very positive guy, made it a great experience
I’m gonna start by saying that I just purchased a New Truck and I am very satisfied with all the service I received from the staff the sales Manager Aaron was awesome and the sales rep Alwn was great I had no complaints and I felt like they took there job seriously and made me feel good and helped me purchase the vehicle I deserve I will definitely return and recommend them to all my friends and family I promise I wouldn’t want it any other way Thanks for all the professionalism and the great customer service I appreciate everything
I’m gonna start by saying that I just purchased a New Truck and I am very satisfied with all the service I received from the staff the sales Manager Aaron was awesome and the sales rep Alwn was great I had no complaints and I felt like they took there job seriously and made me feel good and helped me purchase the vehicle I deserve I will definitely return and recommend them to all my friends and family I promise I wouldn’t want it any other way Thanks for all the professionalism and the great customer service I appreciate everything
We appreciate your positive review about your recent experience with us!
Great Service - Thank you!
Kudos to Nissan for Excellent service. Keep up the good work
Great Car Dealership. Nissan and now Infiniti next door! Awesome!
I’m gonna start by saying that I just purchased a New Truck and I am very satisfied with all the service I received from the staff the sales Manager Aaron was awesome and the sales rep Alwn was great I had no complaints and I felt like they took there job seriously and made me feel good and helped me purchase the vehicle I deserve I will definitely return and recommend them to all my friends and family I promise I wouldn’t want it any other way Thanks for all the professionalism and the great customer service I appreciate everything

Reviews

from our CUSTOMERS near Alameda!

Excellent customer service. Staff was extremely friendly and accommodated my time restrictions surrounding getting my vehicle services completed quickly. Very safe distancing amongst staff and visitors. Clean and safe.
UPDATE: kudos to Wise Auto Group management for rectifying this issue and delivering what I was promised. They worked to resolve this issue and uphold the terms under which I purchased my vehicle. Once I reached the right person, he worked quickly to resolve the issue. The service department, which installed the new wires, was wonderful. All staff I spoke with to get this issue resolved were courteous and demonstrated a strong commitment to customer service.
It was a great experience Gustavo give us all the information we need it and he took the time to show us all we need it to know about our new vehicle. Everybody was very friendly and made me and my family feel really comfortable with our purchase.. they really are a great staff

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